Feature Personal support
You have the option of calling us directly for personal advice. We are also happy to answer any technical questions you may have and will provide you with a competent and quick response.
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What problem does personal support solve?Our personal support offers individual help and assistance tailored to your specific needs. Instead of working your way through general FAQs or automated answers, our personal support allows you to communicate directly with our experts who have in-depth expertise. This solves your problems more efficiently, reduces waiting times and ensures faster problem resolution. |
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How does trivum implement personal support?You have two options for getting in touch with us:
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Advantages of personal supportNothing is better than a competent answer in a short time. |
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How can you use the personal support?If you have purchased a trivum SoundSystem, you can also use the trivum Support.For general questions about our systems, you are welcome to call us for advice. You can also send your questions to info@trivum.com. Please note: service@trivum.com is for actual Support issues, while info@trivum.com is for general inquiries about our products. |
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What are the restrictions on personal support?We cannot resolve all problems over the phone, especially with Support requests. It is often more effective to send your question or request by email to service@trivum.com. Our ticket system organizes the process and often ensures a quick response, often on the same day.For short questions or product advice, you can call us directly. |
