Feature TunnelServer | FeatureTunnelServer

Feature TunnelServer

Keeping an eye on installations

Active and experienced partners have the option of using a trivum Tunnel Server. This tool enables them to monitor and remotely support their installed trivum systems. Find out more about the "Remote Support" feature, which forms a unit together with the trivum Tunnel Server.

What problem does a trivum Tunnel Server solve?

Our trivum partners can analyze questions or problems with a customer together with our Support staff at any time. After appropriate training, long-standing partners also have the option of operating their own tunnel server and keeping an eye on their customer systems themselves. The prerequisite for this is the release of access by the customer and trivum.

With the trivum Tunnel Server, our partners have an uncomplicated overview of their installed customer systems at all times and can analyze and solve problems directly from the office if support is required. This means that it is often not necessary to be on site or to contact trivum.

How does trivum implement the tunnel server?

The trivum Tunnel Server is a Linux-based system with a 4-core ARM processor. Registered and released trivum SoundSystems of a partner can be listed and their status continuously displayed via a dedicated web interface. If required, a connection is established from the tunnel server to a trivum SoundSystem. During this connection, the partner has access to the configuration of the customer system, can make changes and analyze the system.

The operation of a trivum Tunnel Server must be approved by trivum and can be interrupted at any time.

Advantages of a tunnel server

A clear advantage for the trivum partner is the considerable time saving, and for the customer the fast response time in the event of problems. As the partner can save the journey to the customer thanks to the tunnel server, the support costs are also correspondingly lower.

How can you use the Tunnel Server?

If you as a trivum partner are interested in using a trivum tunnel server, please send us an e-mail to service@trivum.com. We will get in touch with you and discuss the next steps.